15 Questions to Ask Packers and Movers Before Booking

1. "Is this quote all-inclusive?" — Good answer: itemised yes with GST/toll/labour listed. Bad: "don't worry, all included" (verbal only).
2. "Is packing material charged separately?" — Should be included; if extra, get the per-item rates.
3. "How much advance do you need?" — 0–10% is normal. 50%+ is a red flag.
4. "What could change this price on moving day?" — Honest movers list the variables (extra items, stairs, long carry). Dishonest ones say "nothing".
5. "Will I get a GST bill?" — Non-negotiable yes. No GSTIN = no accountability.

6. "Is this your own truck and crew, or hired?" — Direct carriers control quality; brokers don't.
7. "What packing standard do you use?" — Listen for "5-layer" / specific materials. Vague = basic packing.
8. "What is the transit insurance cover?" — Get the amount and claim process, not just "yes, insured".
9. "What is the exact delivery timeline?" — Dates, not "2–3 days maybe".
10. "How do I track my goods?" — GPS/driver contact for intercity; supervisor number for local.

11. "What happens if something breaks?" — Should describe a claim process. "Nothing breaks with us" = no process.
12. "Do you dismantle and reassemble furniture?" — Included or charged? Get it in writing.
13. "Who supervises on moving day?" — A supervisor on-site prevents most problems.
14. "Can I see your office/warehouse?" — Hesitation here is telling.
15. "Can you share 2–3 recent customer references?" — Genuine movers can; also check detailed Google reviews yourself.

Related: 10-point mover verification checklist and 7 fraud red flags.

Ask the same 15 questions to 2–3 movers and compare answers side by side. The differences will be obvious — professionals answer precisely, others deflect. Keep the written quotes; the cheapest headline price with the vaguest answers is never the best deal.

Ask us these 15 questions on WhatsApp — we answer all of them in writing.