Damage Claim Process

Step 1: Report Within 48 Hours

WhatsApp photos/videos of the damage to +91 98290 44445 within 48 hours of delivery. Include your booking name, date and the inventory sticker number of the damaged item.

Step 2: Inspection

Our team inspects the damage (in person for Jaipur local moves, via detailed photos for intercity) within 3 working days and records it against your signed inventory.

Step 3: Assessment

For insured moves (transit insurance up to ₹10 lakh), the claim goes to the insurer with our full documentation — packing photos, inventory list and bilty. For repair-or-replace assessment we take 2 quotes from local repair vendors.

Step 4: Settlement (7–15 Working Days)

• Repairable: we arrange and pay for the repair
• Beyond repair: compensation at depreciated value, settled to your bank account
• Insured moves: insurer's surveyor decision applies; we chase it on your behalf

What You Need

• ✔ Booking confirmation / bilty copy
• ✔ Photos of damage (take before unpacking fully, if possible)
• ✔ Original purchase bill (helps valuation, not mandatory)

What Is Not Covered

Items you packed yourself (PBO — packed by owner) without our packing, pre-existing damage noted in the inventory, and natural wear. This is why we photograph everything before packing.

Tip: always opt for transit insurance on intercity moves — it costs a fraction of the risk. Ask us for the exact premium on WhatsApp before your move.